This policy is part of our Terms of Service. It is deliberately simple. If anything here is unclear, email us before you pay — we would rather answer a question than process a refund.
In short
- Free mockup: nothing to refund, nothing to cancel.
- Advanced ($299) and Professional ($599): cancel at any time before handover and we refund 50% of the fee. After handover there is no refund.
- Monthly Care ($12.99/month): cancel any time by email; access runs to the end of the month you have paid for, and there are no part-month refunds.
1. Website builds (Advanced and Professional)
50% back at any time before handover. Nothing after.
Work on your site begins as soon as your payment clears and we have your content, so the one-time fee is never fully refundable. If you decide not to continue at any point before we hand over the finished site — whether that is the day after paying, after the first draft, or during revisions — you may cancel by email and we will refund 50% of the fee you paid. The other 50% covers the work already done.
Once the site has been handed over (the files and instructions sent to you, or the site put live), the project is complete and no refund is available. Any bugs found after handover are fixed free of charge under our Terms of Service rather than refunded.
If we cancel a project — for example because it turns out to be outside what we build — we refund the fee in full. If we are more than five business days late through our own fault and you choose to cancel because of it, we refund in full.
2. Monthly Care
Cancel any time; you keep what you have paid for.
Monthly Care renews automatically each month. To cancel, email contactonwardsdigital@gmail.com from the address on your account; we confirm within one business day and no further payment is taken. Your editor access and support continue until the end of the monthly period you have already paid for — cancel fifteen days in, and you keep the remaining fifteen days. We do not refund unused days of a month.
If you cancel by mistake, email us before the paid period ends and we will simply keep it running. Your website is yours regardless of Monthly Care and is not affected by cancelling.
3. How to request a refund or cancellation
Email contactonwardsdigital@gmail.com with your name, business name and the email address you used when ordering. You don’t need to give a reason. We confirm within one business day. Refunds are sent back by the method you paid with — PayPal or Stripe — and usually appear within 5–10 business days depending on your bank. If you paid in a currency other than US dollars, the refund is made in US dollars and your provider sets the exchange rate; we cannot refund exchange-rate differences or your provider’s fees.
4. Chargebacks
If you have a problem with a payment, please contact us before opening a dispute with PayPal, Stripe or your card issuer — we will resolve it faster and, in almost every case, in your favour. We will respond to any dispute with this policy, our Terms of Service and the record of the work done.
5. Your legal rights
Nothing in this policy takes away rights you have under the consumer law where you live that cannot be waived by agreement. Where such a law gives you a longer cancellation period or a larger refund than this policy, that law applies.
Questions about this page? Email contactonwardsdigital@gmail.com.